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FAQS
Once your order is confirmed, you will receive an email with your order number. To track your order, simply visit our Order TrackingĀ page and enter your order number or email address.
You can return items withinĀ 30 calendar daysĀ of receiving them.
- Return shipping costs are the buyerās responsibility.
- Approved refunds will be issued to your original payment method.
For more information, please review ourĀ Return Policy.
If you experience any issues or have questions, visit our Contact PageĀ to connect with our support team. Weāre here to assist you promptly
Orders are typically processed within 3-6 business days after being placed.
Yes, the following exceptions apply: Partial refunds may be issued for items that:
- Show signs of use.
- Are not in their original condition.
- Are damaged or missing parts (not caused by us).
- Are returned more than 30 days after delivery.
For complete details, refer to ourĀ Return Policy.
Para mĆ”s detalles, consulta nuestra polĆtica de devoluciones.
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For over 27 years, weāve poured our hearts into Hazel & Ruby, curating a collection of elegant, timeless pieces that celebrate confidence and individuality. As two lifelong friends and co-founders, we built this boutique not just as a business, but as a passionābringing together styles that spark joy, beauty, and sophistication for women like you.
Now, as we step into a new chapter, Hazel & Ruby is closing, and weāre offering up toĀ 80% offĀ our entire collection. This is your last chance to own one of our handpicked designs before theyāre gone forever. Once theyāre sold, they wonāt be back!
From the bottom of our heartsāthank you for being part of this incredible journey. š
Hazel & Ruby